AnyDesk outputs a log/trace file while running, that can be utilized to diagnose problems.

Older versions of AnyDesk It's not uncommon for the latest version of an app to cause problems when installed on older smartphones. Sometimes newer versions of apps may not work with your device due to system incompatibilities. Until the app developer has fixed the problem, try using an older. 3.8 on 85 votes. AnyDesk is a simple remote desktop software tool that can be used to instantly connect to other computers using a simple ID and password.

Some errors occur without causing an immediate crash. Those may lead to a malicious behaviour. It is therefore quite helpful if you report issues including some documentation as well as the trace files from both participating devices.

Send the Trace Files:

• Start AnyDesk, open the menu and select the About AnyDesk.
• Click Send support information:

AnyDesk will create a folder to your desktop. This folder contains the ad.trace and the ad_svc.trace file.

To manually retrieve trace files from its directories:

%programdata%AnyDesk%appdata%AnyDesk

files are named:

ad.trace and ad_svc.trace

Submitting trace Files for several devices

In case you submit files from two or more devices, please rename manually to allocate them to the corresponding device. For example:

Archives for trace files per device works well too:

Linux

To open the folder which contain the trace files, select About AnyDesk in the main menu. Prehistoric sharkgaming potatoes.

In the about tab, click Send support information... The trace file is named anydesk.trace.

If necessary please additionally send us your 'Service Log'.

Jmac engine shophome. To retrieve the trace files on Linux, open the terminal and copy&paste (cmd+c & cmd+v):

cp /var/log/anydesk.trace ~/

This will copy the files to your home folder.

macOS

On macOS, please additionally send us your 'System Report'.

Apple Menu > 'About This Mac' > 'Overview' > 'System Report'

World war onemr. macs class website. To retrieve the trace files on Mac, open the terminal and copy&paste (cmd+c & cmd+v):

cp /var/log/anydesk.trace ~/Desktop/anydesk.trace

In case AnyDesk is not installed (run portable) use:

cp ~/.anydesk/*.trace ~/Desktop/

The command will copy the requested files on your desktop.

Android

Send trace files:

• Open the menu
• Switch to About AnyDesk
• Choose Send Support Information

iOS

Send trace files:

Anydesk Older Version

• Open the sidebar
• Go to About AnyDesk
• Choose Open AnyDesk log
• Send Email

Log File

AnyDesk creates a connection trace file logging Session details such as Direction, Date and Time, involved Ids. The connection trace is a text file located in:%programdata%/AnyDesk

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