To remote access Windows 10 from Mac, you can use the Microsoft Remote Desktop 10 app. With it, computers running Windows 10 Professional or Enterprise can be controlled remotely through the Remote Desktop protocol. This allows a remote user using macOS to log in to the Windows 10 computer and control it as if he or she were sitting right in. I'm trying to connect to a Windows computer on over a VPN connection using Remote Desktop connection. I opened Network on mac and created a new connection. I filled the inputs for server address, account name, password and applied. I connect the VPN.

System Requirements:
Download and Install the Remote Desktop Client from the Apple Store on your Mac:
https://itunes.apple.com/us/app/microsoft-remote-desktop/id1295203466?mt=12
For more information on the Microsoft RDP client for mac, go to https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-mac

Logging into VPN

1. Open a web browser and navigate to the appropriate VPN portal
   • Hospital Employees: https://msvpn.mountsinai.org
   • School Employees: https://msvpn.mssm.edu
   • Vendors: https://msvpn-vendor.mountsinai.org
2. Login using the Following:
   1. Enter your AD username
   2. Enter your Password
   3. Click on “Continue”
      
   4. Enter the VIP Security Code (the Code changes every 30 seconds)
   5. Click “Login”
      
3. Once, logged in you will see a window displayed with icons for a number of applications. Click on the icon titled “Remote Desktop”
4. You will see an additional popup to allow you to access Remote Desktop using the Microsoft RDP client for MAC
   • Chrome Users
     1. Click on “Open Microsoft Remote Desktop”
        
     2. Select Always open these types of links in the associate app
   • Safari Users
     1. Click on “Allow”
        
5. An Additional Prompt will come up asking you to put in your password, Enter your AD Password and click on Continue
   • Note: a userid starting with f5, will be put in the username field. You do not need to put your userid as this is passthrough from the f5 client.
     
6. You are will be logged into your assigned Window Desktop

Know Issues and Troubleshooting:

Q: I login to the Mount Sinai VPN on a Windows PC but I do not see the RDP icon
A: Your workstation was not added to your AD account. Please contact the Helpdesk to have your workstation’s Fully Qualified Domain Name added to your AD account for RDP access.

Q: The RDP icon appears, but when I click on “Connect” I get the error message “The connection was denied because the user account is not authorized for remote login”
A: Your AD network account was not added to the AD group to allow Remote Desktop Connection. Please contact the helpdesk to have them add your account to the RDP Group for Remote Desktop Connection.

For Any other related VPN issues, Please contact the helpdesk @ 212-241-4357.

These instructions are for users who need to access a Windows computer that is on campus from a macOS computer that is off campus.

Please note that Microsoft Remote Desktop is never pre-installed on a Macintosh by Apple. It must be manually installed by the user. Failing to install Microsoft Remote Desktop manually is the most common reason a Macintosh user contacts the Help Desk for assistance in trying to access a campus windows computer.

It assumes they are already connected to the Remote Access VPN. (See How to Connect Remotely using the Remote Access VPN (Staff/Faculty) for assistance with connecting to the Remote Access VPN.) It also assumes Remote Desktop has been enabled on the computer the user will connect to remotely, which can be done by going to Software Center and installing 'UMS Enable Remote Desktop'.

Installation of Remote Desktop on a UMS-owned (lab, faculty, staff) Mac

Ensure the Mac is connected to the University network or Remote Access VPN.

Find the Microsoft Remote Desktop application in the UMS Application Catalog by searching for 'remote'. Click the Install button below the application Icon.

Once installation finishes, the Install button will change to say Open. Click Open and then skip to step 3 below.

Installation through Apple App Store (for personally-owned Macs Only)

Microsoft Remote Desktop Vpn Mac App

Click the cloud download icon to the right of the application name.

Click Open and finish configuring Microsoft Remote Desktop.

Configure Microsoft Remote Desktop

The first time the user clicks Open or double-clicks the application to launch it, a pop-up window will appear letting them know Microsoft Remote Desktop will need access to their camera and microphone if they are going to use it with the remote computer. in that pop-up window, click Continue. When prompted for permissions for to access camera, click either OK or Don't Allow depending if you will need to use them with the computer that the user will connect. If in doubt, click OK.

When prompted for permissions for to access microphone, click either OK or Don't Allow depending if you will need to use them with the computer that the user will connect. If in doubt, click OK.

Microsoft Remote Desktop will finish opening.

Add Computer that the user will connect to remotely

(From Microsoft Remote Desktop's menu bar, you may have to select Windows > Connection Center, and then Connections > Add PC.)

Click Add PC.

For the PC name, type in the hostname (on UAD computers this will be the Serial #), then type in a friendly name.

Then click Add.

Then right-click on the Computer connection that was just configured and click Connect.

When prompted, enter 'uad' plus the username (just the username, not including '@maine.edu') and password for the account on the remote PC.

If you have a long username, try long.username@uad.maine.edu without the 'uad' if front instead.

Since real certificates have not been issued, a warning will appear questioning if you want to continue. Click Continue.

The remote computer's desktop will appear on the local computer in full screen mode.

Hover near the top to access Microsoft Remote Desktop menus, including option to exit full screen mode.

Trouble-Shooting

1. Ensure the Mac is connected to the Remote Access VPN
2. Ensure the Desktop Computer that the user is trying to connect to has Remote Desktop enabled for that user
3. Create a ticket with the Help Desk
   
   1. whether the computer user is connecting from is University-owned or non-University owned
   2. Operating System and version
   3. Serial #/hostname of computer that the user is trying to connect to remotely
   4. User account experiencing problem
   5. ....any other specifics necessary to the nature of this problem

Microsoft Remote Desktop Client Mac

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